Refund policy

We have a no refunds or returns policy, which means you cannot request a return or a refund once your order is shipped.

You can always contact us for any questions at customer@ferm-solutions.com. But due to the consumable nature of our products, we do not offer returns or refunds.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.